Marquis Emerging Leaders

Joey Bonanza, RPT, CPhT

Joey Bonanza

Title: Clinical Support Specialist Supervisor

Company: Kroger Specialty Pharmacy

Location: Orange City, Florida, United States

Career History: Kroger Specialty Pharmacy, June 2015-Present;

Registered Pharmacy Technician, Holly Hill Pharmacy, Florida;

Clinical Support Specialist Supervisor, Kroger Specialty Pharmacy, 2019-2020;

SME (Subject Matter Expert), Kroger Specialty Pharmacy, 2019

Joey Bonanza, Clinical Support Specialist Supervisor at Kroger Specialty Pharmacy, has been recognized as a Marquis Emerging Leader for her contributions and achievements in the field.

From an early age, Mrs. Bonanza knew she was destined to help others, especially those who were sick. Her calling came at 19 years old when a family friend needed help at their pharmacy. She began learning the pharmacy business from the ground up, working as a cashier, and in ranging from subject matter expert and registered pharmacy technician, until reaching her current role as a Clinical Support Specialist Supervisor at Kroger Specialty Pharmacy. Over the past few years in this work, Mrs. Bonanza she has had the most growth both as an individual and as an employee. Her roles includes training associates for medication training, contributing to create monographs and helping improve processes. She provided work instructions for associates and provided training for adverse event reporting. Her work has contributed a lot not only to her team but also to the company. She feels that making sure the associates know how they are supposed to handle certain scenarios when a patient calls in reporting information has been very beneficial to the company.

In addition to these responsibilities, Mrs. Bonanza leads the team with open communication and effective oversight to create an atmosphere of teamwork and cohesiveness. She conducts monthly departmental metric audits by evaluating performance, quality and process adherence, and performs monthly meetings with direct reports, which include Score Cards and metric reviews. Furthermore, she monitors and adjusts queues, schedules, and duties to manage workflow coverage while coordinating, reviewing, and approving time cards and PTO requests. On a weekly level, Mrs. Bonanza organizes and hosts team meetings and provides recaps to the team. Her work also includes performing adverse event processes with identification and completing routine manufacturer reconciliations as needed. She assists in adverse event and discharge training for non-clinical staff and aids in the development and implementation of new processes. Mrs. Bonanza knows when to consult the manager and nurses as needed.

In June 2019, the Daytona Beach News-Journal recognized Mrs. Bonanza for her work with a Top Healthcare Professional of Central Florida Award. She has provided her time to philanthropic efforts as well. She has worked with Imerman’s Angels, which links up cancer patients with mentors, and has volunteered for most of her life with Habitat for Humanity, which helps build homes for families in need. In addition, Mrs. Bonanza volunteered with the Good Samaritan Clinic in DeLand assisting with financial aid for those unable to afford their medications. Looking toward the future, she endeavors to continue helping people and enrolling in nursing school.

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