Marquis Emerging Leaders

Bridget Butler-Lavely

Title: Cargo Customer Service Manager

Company: Southwest Airlines

Location: Pearland, TX

Education: Coursework, Biology, University of California Los Angeles

Career History:  Cargo Customer Service Manager, Houston Region, Southwest Airlines, 1996-present;

Assistant Cargo Customer Service Manager, Los Angeles International Airport (LAX) Region, Southwest Airlines;

Cargo Customer Service Supervisor, Training-LAX, Southwest Airlines;

Cargo Agent-LAX, Southwest Airlines

Bridget Butler-Lavely, Cargo Customer Service Manager for Southwest Airlines, has been recognized as a Marquis Emerging Leader for their contributions and achievements in the field of customer service.

Ms. Butler-Lavely has been with Southwest Airlines for more than 25 years with 21 of those years devoted to cargo. During this time, she helped manage their largest cargo facility in Los Angeles, and has participated in the relief efforts for hurricanes, especially the one that severely affected San Juan, Puerto Rico. She was part of the main contacts that helped move equipment to Puerto Rico aide in getting their communications back up. Southwest Airlines did that for free through her work. Ms. Butler-Lavely loves her work people she stays connected with people. In her line of work, she maintains eight different station facilities mainly throughout the Houston region. She is responsible for budgeting facility upkeep, employee staffing and making sure overtime is controlled.

To prepare for her career, Ms. Butler-Lavely completed Southwest Airlines’ Manager in Training Program (MIT) and was honored as one of the orators during graduation. She has received numerous accolades for her work, including, the LAX Cargo Champion Pound for Pound Award in 2016,  the President’s Award in 2015, the MIT I Program Certification of Completion in 2013, the Cargo Top Performer of the Year Award in 2013, the Mega Cargo Top Performer of the Year Award in 2011 and the Cargo Station of the Year Award in 2004 and 2008. Ms. Butler-Lavely is aided her in success by her love of people and treating every piece of cargo as if it’s her own.

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